FAQ
1. What is Warrantys.co Extended Warranty (EW) Plan?
Warrantys.co Extended Warranty Plan is a service contract that extends the product warranty for an additional period beyond the manufacturer’s warranty. It begins immediately after the manufacturer’s warranty expires. Unlike standard insurance, this plan offers premium warranty services, covering all defects included in the manufacturer’s warranty, with spare parts and services at no extra cost. It is 100% cashless with no hidden charges.
2. Why should I buy Warrantys.co EW Plan?
Manufacturers’ warranties are limited in time, whereas products often have a much longer lifespan. After the manufacturer’s warranty expires, you might face issues like poor service quality, expensive repairs, and uncertainty regarding spare parts and labor costs. The Warrantys.co EW Plan provides peace of mind by offering high-quality service from authorized technicians, genuine spare parts, and fixed pricing with no hidden costs. If we cannot repair your device, we will provide a replacement or a full refund without any depreciation deduction. The cost of the EW Plan is typically around 3% of the product’s cost per year, making it a cost-effective option compared to potential repair costs.
3. Which brands of products are covered under Warrantys.co EW Plans?
Warrantys.co covers over 800+ brands, and the list is continuously updated to include new brands as they are launched.
4. If the brand is not listed, is it possible to get it covered under Warrantys.co EW Plan?
If your product's brand is not listed, please contact us at Business@warrantys.co or call us at 08875192691. We will explore the possibility of including your brand and update our services accordingly.
5. What are the requirements to avail of Warrantys.co EW Plans?
The device must be manufactured or legally imported into India and sold through official channels with an invoice and manufacturer’s warranty.
The device should have at least 9 months remaining on the manufacturer’s warranty from the purchase date.
The device must have been purchased within 270 days before buying the Warrantys.co EW Plan.
The appliance or gadget must be listed among the supported brands and must be operational at a residential address.
6. When should I purchase Warrantys.co EW Plan?
It is best to purchase the EW Plan at the time of buying the product. If you missed this opportunity, you can buy the plan within 270 days of the product’s purchase.
7. When does the Warrantys.co EW Plan start, and what do I need to do to get it started?
The coverage starts immediately after the manufacturer’s warranty expires. After purchasing the EW Plan, we handle all service-related issues. You will receive an SMS or email notification about the expiry of the manufacturer’s warranty and the commencement of the extended warranty.
8. Can I renew Warrantys.co EW Plan after it expires?
No, the EW Plan must be purchased within 270 days of the device’s purchase and cannot be renewed once it expires. However, you can opt for an Out of Warranty (AMC) plan annually, which offers similar terms.
9. What is the process for a service request?
You can raise a service request 24/7 via the We Care App, email, or through our website. The service request process is outlined in the booklet's inside back cover.
Our team will allocate the service request to an authorized provider, who will attend to it within 72 hours and resolve it within 15 days under normal conditions, or within 30 days in exceptional cases. You can track the request via the app, website, or by calling us at 8875192691. For large appliances, services are provided onsite, while portable devices can be picked up from your home or taken to an authorized service center. All services are cashless with no additional charges for visits or parts replacement. You will need to sign a service report upon completion.
10. What if my device is not repaired within 30 days?
If your device cannot be repaired, we will provide an equivalent replacement or a full refund of the purchase value without any depreciation deduction. Once a replacement is provided, our obligations under the EW Plan will be considered fulfilled.
11. What is meant by unlimited repairs?
Unlimited repairs refer to the provision of unlimited service calls for the device, provided that the total cost of labor and spare parts does not exceed the device’s purchase price.
12. How do I activate/register my Warrantys.co EW Plan if purchased online?
You will receive an activation link via SMS or email.
Fill in your details, upload a copy of your device purchase invoice, and submit the information via the link or on our registration page at www.warrantys.co. You can also call us at 8875192691 for assistance.
We will register your Warrantys.co EW Plan and send you the activated copy.
For assistance, contact us at business@warrantys.co or call/WhatsApp 8875192691.
13. What details are needed for activation of Warrantys.co EW Plan?
You need to provide your device's brand, model, serial number, manufacturer’s warranty period, invoice number, date, and a copy of the purchase invoice.
14. Why do I need to upload the purchase invoice?
Uploading the purchase invoice ensures that all necessary details are recorded and avoids the hassle of locating the invoice later. Invoices on thermal paper may fade over time, so having a digital copy in our system helps streamline the service process.
15. What if I miss providing the details for activation?
Activation is crucial for the EW Plan to be valid. We will follow up with you to complete the registration. If the plan is not activated due to a lack of information, we will not be able to provide services.
16. If I misplace my Warrantys.co EW Plan details and purchase invoice, will I still get service?
Once activated, we retain all necessary details for your device and EW Plan. You don’t need to provide additional information for service. All details are accessible through the WeCare app, which you can use for information, service requests, and reminders.
17. What if I move to a new residence?
You can still receive services at your new location within the same city, state, or country. Inform us of your new address via mail, message, or phone. Ensure that uninstallation, transportation, and reinstallation are done by authorized personnel to maintain contract continuity.
18. Who will service my device, and how can I trust them?
We work with reputable and authorized service providers. Our qualified Service Experts, who are background-checked and well-trained, will handle your service needs either at your home or an authorized service center.
19. Will I have to pay anything to technicians or Warrantys.co?
No, there are no additional or hidden charges. All services are covered under the EW Plan.
20. What are the exclusions under Warrantys.co EW Plan?
Exclusions include:
Issues not covered by the manufacturer’s warranty.
Cosmetic damage or non-operating parts, such as dents or scratches.
Accessories like remotes, batteries, or cables.
Damage due to accidents, misuse, neglect, or improper maintenance.
Issues arising from power problems or unauthorized repairs.
Damage from natural disasters or other external factors.
Costs related to incorrect installation, modification, or non-approved accessories.
A detailed list of exclusions can be found in the Terms & Conditions of the contract.
21. Is Warrantys.co EW Plan transferable?
No, the Warrantys.co EW Plan is non-transferable.
22. Is accidental damage covered?
Accidental and liquid damages are not covered. However, you can purchase Warrantys.co ADLD plans for smartphones and tablets to cover such damages.
23. Can I buy Warrantys.co EW Plan for a refurbished product?
No, the Warrantys.co EW Plan does not cover refurbished products.
24. How do I get service assurance from Warrantys.co?
Warrantys.co has been in the business for over 2 years, with extensive experience in servicing IT and electronics products. Each plan is underwritten by a leading insurance company. In the unlikely event that Warrantys.co is no longer in business, you will receive service or a reimbursement of your invoice amount from the insurance company. Each plan includes a master policy number from the insurance provider.